Help Centre

Angcars Customer Policy

Angcars Driver Policy

MC Customer

MC Driver

Pricing & Payment

PWD/ SENIOR CITIZEN/ STUDENT DISCOUNT

As mandated by Philippine law, PWDs, senior citizens, and students are entitled to 20% discount.
To avail the discount, eligible passengers should fill-up the link below:
‍
Person with disability (PWD) - are those who have long-term physical, mental, intellectual or sensory impairments which in interaction with various barriers may hinder their full and effective participation in society on an equal basis with others https://docs.google.com/forms/d/e/1FAIpQLSfgogu_ODbcI_K3GYfP6yJhEjhPu9Tu3JmpGxRqJPsuRvmjHA/viewform‍

‍STUDENT - a person enrolled during an academic year in school or college https://docs.google.com/forms/d/e/1FAIpQLSc1EcPG8NrGtuJJrk8zQBDaxEobufMczlBCUVJX5S86Ot5tZQ/viewform‍

‍SENIORS - any person aged 60 or above https://docs.google.com/forms/d/e/1FAIpQLSdvCEoVcVhnUAVmbCDXf_6tV9adOM-9IP1Nv7XpPMfxohTcig/viewform
‍
Passengers should always bring and show their ID to the driver as proof of eligibility.
Discount eligibility is non-transferrable.

PET POLICY

Drivers have the final discretion to decide whether to allow customers with pets into their vehicles.

What types of animals are allowed?

All household pets
Pet owner should observe the following protocols when transporting their pets with Angcars:

Pet type

How to Transport

Dogs, Cats

Leashed or crated, and/or with diaper

Rabbits, Hamsters, Guinea Pigs, Mice, Chinchillas

Crated

Turtles (Red-eared sliders, Malaysia Box), Land Hermit Crabs, Green Tree Frogs

In a closed container

Fish

In a sealed bag or closed tank

Can a driver refuse to transport the pet? YES, and especially if the pet(s) is not:

Leased/ crated, and/or without diaper/has a foul odor
More than 2 medium-sized pets or more than 1 large-sized pet
Unaccompanied during the trip
The pet is aggressive and the driver's safety is at risk

PASSENGER MADE A MESS (CLEANING)

Passengers should pay for the cleaning expenses if they made a mess inside the car.
Both the passenger and the driver should agree on the amount and to where the car will be serviced for cleaning.
This includes and is not limited to any baggage that may either produce stain damage and/or make the car smelly. Items should be placed in the truck or floor of the car and should be in spill proof package (Note: NEVER place these items on car seat)

Types of mess qualified for cleaning:

Food/drink spills, pet mess, baby mess, bodily fluids (e.g. dumi, ihi, suka, etc.)

RETURN POLICY

If with contact info of driver

Passenger and driver should agree on how the item will be returned.
If the passenger insists that the driver should be the one to hand over/return the item to him/her, the passenger and the driver should both agree with the expenses and place of meet

If with NO contact info of driver/ driver unresponsive

Passengers may call Angcars support channel if they think they left an item in the car.

How long will Angcars store the lost and found item?

Items left behind will be stored in our office for up to 1 week. If unclaimed it will be sent for disposal

What happens to perishable items left in the car?

All food and perishable items will be disposed of after 24 hours.

TOLL

The passenger should be the one to initiate the use of the tollway and shoulder fully the toll fee.
The driver should be willing to take the expressway, and must inform the passenger how much the toll fee is.
The driver can cover the toll fee, but the passenger should be able to reimburse the amount before drop off.
In case the passenger wants to take the longer route, the driver should continue with the trip.

DRIVER TOOK A DIFFERENT/POOR ROUTE

Our drivers are not allowed to take any other routes unless specifically requested by the passenger or for any other reason that is acceptable to the passenger, provided that the suggested/preferred route is efficient and safety is maintained.
Taking alternative routes should be consensual both by the driver and the passenger.

GUIDELINES ON ACCIDENT REPORTING

Here in Angcars, safety is our top priority. Any type of accident, whether minor or major, should be reported to us thru the Angkas Passenger App via accident line, provided that the driver is online and within Angkas serviceable areas during the time of accident.

Our 24/7 Emergency Response Team is prepared to respond to any types of emergencies.

In the event that the accident line in the app cannot be contacted, drivers can call directly to our Support line at 0917 726 4527.

HELPFUL LINKS

Angcars Driver Registration
‍https://bit.ly/AngcarsSaversDriverReg

‍Angcars Self-paced Module
‍https://bit.ly/angcarssaverstraining

‍Mobile Number Update
‍bit.ly/AngcarsNumberUpdate

‍Missing Vehicle Information
‍bit.ly/MissingVehicleInfo

‍Update Profile Photo
‍https://bit.ly/AKSChangePhoto

PWD/ SENIOR CITIZEN/ STUDENT DISCOUNT

Drivers should honor a mandatory 20% discount for PWD, Senior Citizens, and Students in accordance with the Magna Carta for Persons with Disability, the Expanded Senior Citizens Act, and the Student Fare Discount Act.
The discounts should be given regardless of the number of companions.
Drivers are authorized to check and verify passenger ID to ensure it matches the identity and the details registered with Angcars. Discount eligibility is non-transferrable

PET POLICY

Drivers have the final discretion to decide whether to allow customers with pets into their vehicles.

What types of animals are allowed?

All household pets
Pet owner should observe the following protocols when transporting their pets with Angcars:

Pet type

How to Transport

Dogs, Cats

Leashed or crated, and/or with diaper

Rabbits, Hamsters, Guinea Pigs, Mice, Chinchillas

Crated

Turtles (Red-eared sliders, Malaysia Box), Land Hermit Crabs, Green Tree Frogs

In a closed container

Fish

In a sealed bag or closed tank

Can a driver refuse to transport the pet? YES, and especially if the pet(s) is not:

Leased/ crated, and/or without diaper/has a foul odor
More than 2 medium-sized pets or more than 1 large-sized pet
Unaccompanied during the trip
The pet is aggressive and the driver's safety is at risk

PASSENGER MADE A MESS (CLEANING)

If a passenger made a mess, they should pay for the cleaning expenses.
Both the passenger and the driver should agree on the amount and to where the car will be serviced for cleaning.
This includes and is not limited to any baggage that may either produce stain damage and/or make the car smelly. Items should be placed in the truck or floor of the car and should be in spill proof package (Note: NEVER place these items on car seat)
If the passenger is not cooperative, the driver may contact the support line for assistance

Types of mess qualified for cleaning:

Food/drink spills, pet mess, baby mess, bodily fluids (e.g. dumi, ihi, suka, etc.)

RETURN POLICY

Driver can directly communicate with the passenger as to how the item will be returned.
If the passenger insists that the driver should be the one to hand over/return the item to him/her, the passenger and the driver should both agree with the expenses and meeting place.

If with contact info of passenger

Driver can directly communicate with the passenger as to how the item will be returned.
If the passenger insists that the driver should be the one to hand over/return the item to him/her, the passenger and the driver should both agree with the expenses and meeting place.

If with NO contact info of passenger/ passenger unresponsive

The driver can surrender the item to the nearest Angkas office (Cainta/Makati) within 24hrs after the item was found.
Items left behind will be stored in our office for up to 1 week. If unclaimed it will be sent for disposal

What happens to perishable items left in the car?

All food and perishable items will be disposed of after 24 hours.

TOLL

The passenger should be the one to initiate the use of the tollway and shoulder fully the toll fee.
The driver should be willing to take the expressway, and must inform the passenger how much the toll fee is.
The driver can cover the toll fee, but the passenger should be able to reimburse the amount before drop off.
The driver can initiate the use of tollways to save on time at the expense of shouldering the toll fee. In case the passenger wants to take the longer route, the driver should continue with the trip.

DRIVER TOOK A DIFFERENT/POOR ROUTE

Routes to be taken should be agreed upon by both parties before even takeoff. In case of change of route plan, driver should inform and get confirmation from the Passenger if he/she is agreeable to the rerouting.

GUIDELINES ON ACCIDENT REPORTING

Here in Angcars, safety is our top priority. Any type of accident, whether minor or major, should be reported to us thru the Angkas Driver App via accident line, provided that the driver is online and within Angkas serviceable areas during the time of accident.

Our 24/7 Emergency Response Team is prepared to respond to any types of emergencies.

In the event that the accident line in the app cannot be contacted, drivers can call directly to our Support line at 0917 726 4527.

CANCELLATION

A passenger cancellation fee of Php40 will be charged if,

passenger cancels five (5) minutes after the time that booking has been allocated and if
passenger does not show up at the Pickup location within five (5) minutes from driver’s arrival.

What should I do if I face urgent concerns during my ride?

If you have encountered any harassment, theft, assault, felt uncomfortable, or any urgent concerns on your ride, we encourage everyone to call our dedicated hotline below.

How to Book Angkas?

How do I book a ride?
- First you need to Download the App
- Registered an account
- Input pickup and drop-off locations
- Select Service Type as Passenger
How do I book a Padala?
- First you need to Download the App
- Registered an account
- Select Service Type as Padala
- Input pickup and drop-off locations
- Fill up notes to biker
How is the fare calculated?
The fare is calculated based on the distance between pickup and drop-off locations
Where can I download the app?
Download the Angkas app: iOS | Android (link gplay and astore)
Where does Angkas operate?
Angkas operates in Metro Manila, Metro Cebu, and Cagayan de Oro. Some bikers from Cavite, Bulacan, and Laguna are available for Manila bookings.
How can I check biker availability in my area?
Check biker availability by booking through the Angkas app, which displays bikers based on your location.
Can I book for someone else?
Yes, you can book a ride for someone else by entering their details.
What are the payment options?
Payment methods include cards, digital wallets, and cash (where available)
How does Angkas prioritize safety?
Safety measures include trained bikers, mandatory gear, and rider ratings
How can I reach customer support?
Contact customer support through the app or the website
Are there any limitations on drop-off locations?
Most locations are allowed, but confirm specifics with your biker

For further updates, refer to the website or the app's Help Center. Thank you for choosing Angkas!

something went wrong

What does "Something Went Wrong" mean?

This message means there's a general issue in the app, but it's not specified

Why am I seeing this error?

It might happen due to connectivity, server problems, or app bugs

How can I fix this error?

Start by closing and reopening the app
Ensure your internet connection is stable

What if reopening the app doesn't work?

Try restarting your device
Check if there's an app update

Could it be a server problem?

Yes, server issues can cause this
Wait a bit and try again

How can I troubleshoot connectivity issues?

Enable mobile data in settings
Check signal strength and move to a better spot

Can clearing cache help?

Yes, it might work
Go to app settings and clear cache

Should I reinstall the app?

As a last step, uninstall and reinstall
This can fix corrupted files

What if the error persists?

Contact app support
They can guide you through

How can I prevent this error?

Keep the app updated
Maintain good internet connection

Remember, the "Something Went Wrong" issue is common and often fixable. Try these steps, and if the problem continues, app support is there to assist.

Troubleshooting Permission Errors

Experiencing app issues? Here's a comprehensive guide to troubleshooting:

Close and Reopen:
- Fully close the app
- Reopen it to check if the issue persists
Update the App:
- Always use the latest version
- Updates often fix bugs and improve performance
- Select Service Type as Padala
- Input pickup and drop-off locations
- Fill up notes to biker
Restart Your Device:
- Reboot your device to resolve minor glitches
Check Internet Connection:
- Enable mobile data in settings
- Ensure strong signal or move to a better reception area
Clear App Cache:
- Navigate to app settings
- Clear cached data that could lead to problems
Remove Other Active Apps:
- Clear cached data that could lead to problems
Contact Support:
- If issues persist, seek help from our support team
- These fundamental steps address a wide range of app problems and frequently yield quick solutions

Need Further Assistance?

For Passenger Support: Connect with our support team

Troubleshooting Login Issues

Trouble Logging In?
- Check that your registered mobile number is entered correctly to avoid login errors
- Ensure your device is registered in our system and eligible for access
- Maintain a stable and active internet connection for a successful login
Unable to Access the App?
- Confirm you have the latest app version installed, as older versions may have bugs affecting login
- If you encounter issues, try restarting the app as this can often resolve minor glitches
- Input pickup and drop-off locations
Need Further Assistance?
- If you've followed the previous steps and the problem persists, don't worry
- Reach out to our dedicated customer support or help center for personalized assistance
- Remember, login challenges can vary depending on the app and platform. Seeking help from our official support resources is the best way to receive accurate guidance

Get Help Here:

For Passenger Support: Connect with our support team

Android App Troubleshooting FAQ

The app isn't loading properly. What can I do?

If the app isn't loading right:

Check your internet connection
Close and reopen the app
Update the app from Play Store
Restart your device
Uninstall and reinstall the app if needed

The app keeps crashing. Any solutions?

If the app keeps crashing:

Make sure your Android version is compatible
Close other apps and restart your device
Clear app cache or data in Settings
Delete and reinstall the app
Reach out to app support

How can I clear app cache?

To clear app cache:

Go to Settings > Apps > [App Name]
Tap "Storage" > "Clear Cache"

The app is slow. Any tips?

For a slow app:

Check your internet connection
Close background apps
Update the app
Restart your device

How to uninstall and reinstall an app?

To uninstall and reinstall:

Press and hold app icon
Tap "Uninstall"
Visit Play Store to reinstall

Is my Android version compatible?

Check app requirements on the Play Store

What if the issues persist?

A: If problems continue:

Contact Support Here:

IOS App Troubleshooting FAQ

The app isn't loading properly. What can I do?

If the app isn't loading correctly:

Check your internet connection
Close and reopen the app
Update the app from App Store
Restart your device
If needed, uninstall and reinstall the app

The app keeps crashing. Any solutions?

If the app keeps crashing:

Check if your iOS version is compatible
Close background apps and restart your device
Delete and reinstall the app
Contact the app's support for help

Verify your internet connection

Close unused apps
Update the app
Restart your device

Is my iOS version compatible?

Check app requirements on the App Store

What if I'm still facing issues?

If problems persist:

Contact Support Here:

How to Find Available Promo Codes

How can I find available promo codes?

You have multiple options to find available promo codes:

The first option is to follow our official Facebook page at https://www.facebook.com/AngkasPH. We often share promo codes and special offers there
The second option is to check the "Promo Code" tab within the app. If there's an available promo code for your account, you'll find it there

How else can I receive promo codes?

Promo codes are also sent to you via SMS and app notifications. To ensure you don't miss out, make sure to have notifications turned on for the app.

If you're looking for government-mandated promo codes, please let us know, and we can provide you with the relevant link. (link mandated discount)

athlete discount

What is the athlete discount policy for public transport vehicles?
We are pleased to provide a special discount to athletes in accordance with the law.
Who is eligible for the athlete discount?
All athletes can apply for this special discount.
How can I avail the athlete discount?
To avail the athlete discount, please fill out the form at http://tinyurl.com/AthletesDiscount2024
How long does verification take?
Verification may take up to 5 business days, depending on submission volume.
What happens after verification?
Once verified, you will receive an SMS containing a promo code for your account.
Can non-athletes use this discount?
No, this discount is exclusively for athletes.

Student Discount

What is the student discount policy for public transport vehicles?
We adhere to the legal requirement of providing a 20% fare discount to all Students using public transport.
How can I avail the student discount?
To avail the student discount, please fill out the form at http://tinyurl.com/StudentsDiscount2024
How long does verification take?
Verification may take up to 5 business days, depending on submission volume.
What happens after verification?
Upon approval, you'll receive an SMS containing a promo code for your account.
Who is not eligible for the student discount?
Post-graduate students (medicine, law, masteral, doctoral) and those enrolled in short-term classes like dancing, driving schools, and seminars cannot avail the discount.

pwd Discount

What is the discount policy for public transport vehicles?
We follow the law mandating a 20% fare discount for Students, Senior Citizens, and People with Disabilities on public transport vehicles.
Who is eligible for the discount?
Eligibility includes Students, Senior Citizens, and People with Disabilities.
How much is the discount?
A 20% discount off the regular fare is provided.
How do I apply for the discount?
Fill out the form at http://tinyurl.com/PWDSeniorDiscount2024 to request the discount.
How long does verification take?
Verification can take up to 5 business days, depending on submission volume.
What happens after verification?
Upon approval, you'll receive an SMS with a promo code for your account.
Where can I use the promo code?
The provided promo code can be used for availing the discount on eligible rides.

If you have additional questions, kindly contact our support team for assistance.

What if the biker has not enough change?

Given that some customers pay with cash, bikes must have extra cash on hand. Put a note on the booking if you have a large amount of cash so the biker would be prepared with the change. Please contact support@angkas.com if the rider failed to give a change.

What if the ride was completed but I never got picked up?

Please report it to support@angkas.com and send us any of the following: Booking ID, or screenshot of booking summary in the booking history

What if I cannot contact my biker?

Please call or text our hotlines and let us know your booking ID and the name of your driver
‍
.+63 998 996 4527
+63 917 516 4527

What if my biker is asking for a tip?

Official policy: bikers are not allowed to ask for tips, but if you want to tip you may. But if the biker is being agressive about it, please report it to us.

Can I suggest a route to my biker going to my destination?

Yes, and we highly encourage you to do so, especially if you're more comfortable with that route or better than suggestions from nav apps. Biker may also suggest alternatives based on their experience but it is within your right to insist on what route to take provided it does not endanger anyone or significantly lengthen the route.

What is the turn around time for a refund?

It should be refunded to your account within 5 business days. It might also depend on your bank's number of processing days.

Do you have discounts for frontliners?

The passenger can apply for the discount and request thru support@angkas.com.

Can I set a specific card as the one that will be always used?

You may add several cards into your account. You may set which card to use as your primary card and that will always be the default card used per ride

Is it possible for two passengers to share the same credit/debit card?

Yes, as long as the card has enough balance to support both passengers.

If I book a ride and cancelled but biker is arrived, will I be charged?

Yes, you will be charged
Upon your feedback, we will investigate and process the refund accordingly
Please note that once we have completed the refund, it will depend on your individual bank as to how long it will take to credit back to your account. This can range from a few days to much longer.

The refund should be automatically credited back but this will depend on the bank processing day ( Internal info: Some take a few days, others as many as weeks as per Paymaya )

If a motorcycle breakdown happened should the passenger get charged?

The passenger will still be fully charged. When this happens please contact:
‍
+63 998 996 4527
‍+63 917 516 4527
support@angkas.com
‍
So our team can provide you with a refund.

What if the biker clicked on "drop off" while in transit

When this happens, the passenger will be charged the fair. You will need to report this to any of the contact details below:
‍
+63 998 996 4527
‍+63 917 516 4527
support@angkas.com
‍
You will be provided assistance and our team will investigate the matter.

Why did the registration of my debit card fail despite having minimum balance?

An error will appear:
‍
ERROR - We encountered a problem processing your card.
‍
If this happens, we apologize. Please try another card or email support@angkas.com so we can provide you assistance.

Passenger do not have enough balance will they still be able to book?

Yes, but the biker could not able to drop or completed booking because the debit card of the passenger is not enough. So in this case, you may pay your biker in cash.

can I change biker rating in history?

Reminder: This feature is not available for now base on SE process.

I forgot to rate my biker right after the trip, how can I do that afterwards?

You can rate your biker using your booking history up to 24 hours after the ride. Go to the right side menu, click on History and select the ride you want to rate.

How many accounts can be registred on the same mobile?

Instead of mobile number, better to input the e-mail address. How many accounts can use one e-mail address

My app says it's unable to connect to a server, what do I do?

Try putting your phone in Airplane mode for a few seconds, then disable it. If the issue persists, try restarting your phone or using another sim card to book. You may also connect to a different Wifi network or switch to data connection.

I cannot find my exact location on the map, what will I do?

You can pin your location manually using the app, and it will stick to the closest POI. Then tell the driver to pick you up at your exact location. Please report this here.

What OS version of my mobile is compatible with the app?

For Androi Version: Ver 6 and up, but we suggest using higher version for the app to be compatible and not encounter any errors. For IOS: 11 and up.

I cannot seem to find my biker. The real-time monitoring is not updated.

Please check your location settings, internet connectivity. At other times, this might also be an issue with your driver's phone. However, if this persists for a prolonged time, please send us screenshots of what happened on your end + booking ID to support@angkas.com.

How to Cashout

Step 1: Access Your Wallet

Go to your Angkas account and locate the "Wallet" tab. This is where you can manage your wallet balance and initiate the cashout process.

Step 2: Initiate Cashout

Within the "Wallet" section, find and click on the "Cash Out" option. This will begin the cashout process.You'll be presented with information about the available amount you can cash out.

Step 3: Choose Cashout Amount

Review the available amount for cashing out.Select the amount you want to cash out from your wallet balance.

Step 4: Confirm Cashout

After choosing the cashout amount, click on the "Cash Out" button.Keep in mind that you won't be able to cash out the entire amount. A minimum balance of 100 pesos needs to be maintained in your wallet.

Step 5: Cashout Completion

The cashout amount you selected will be automatically sent to the Gcash account registered to your Angkas account.

For additional assistance or inquiries, please reach out to our customer support team.

something went wrong

What does "Something Went Wrong" mean?

This error message indicates a general problem within the app that couldn't be specified.

Why am I seeing this error?

It can result from various issues like connectivity, server problems, or app bugs.

How can I fix this error?

Start by closing and reopening the app
Ensure you have a stable internet connection

What if reopening the app doesn't work?

Try restarting your device
Check if there's an app update

Could it be a server problem?

Yes, server issues can cause this error
Wait for a while and try again

How can I troubleshoot connectivity issues?

Ensure mobile data is enabled in your device settings
Check signal strength and move to a better reception area

Can clearing cache help?

Yes, clearing app cache might resolve the issue
Go to app settings and clear cache

Should I reinstall the app?

As a last resort, uninstall and reinstall the app
This can fix corrupted files

What if the error persists?

Reach out to the app's support for help
They can provide specific guidance for your situation

How can I prevent this error?

Keep the app updated
Maintain good internet connection

Remember, the "Something Went Wrong" issue is common and often fixable. Try these steps, and if the problem continues, app support is there to assist.

Troubleshooting Permission Error

Encountering app issues? Follow these fundamental steps to troubleshoot:

Close and Reopen:
- Fully close the app
- Reopen it to check if the issue persists
Update the App:
- Ensure you're using the latest version
- Updates often include bug fixes
Restart Your Device:
- Reboot your device to resolve minor glitches
Check Internet Connection:
- Ensure mobile data is enabled in your device settings
- Check signal strength and move to a better reception area
Clear App Cache:
- In app settings, clear cached data
- Cached data can lead to issues
Remove Other Active Apps:
- If using other apps, turn off or close those Apps that might interfere
Contact Support:
- If issues persist, reach out to app support for assistance

These basic steps cover a wide range of app problems and can often lead to quick solutions.

Contact Support Here: (route to instant service for biker, click to talk for passenger)

Troubleshooting Login error

Can't log in?
- Verify your entered registered mobile number. Typos can lead to login issues.
- Make sure your device is registered to our system
- Ensure a stable and active internet connection. Poor connectivity might hinder login
App not letting you in?
- Ensure you have the latest version of the app installed. Outdated versions might have bugs affecting login
- Try restarting the app; sometimes, minor glitches can be resolved this way
- Clear the app's cache or data, as this can help fix issues caused by stored information
Still having trouble?
- Contact the app's customer support or help center for assistance. They can provide guidance tailored to your specific problem

Remember that login issues can vary depending on the app and the platform you're using. Consulting the app's official support resources is the best way to get accurate help for your situation.

Contact Support Here: (route to instant service for biker, click to talk for passenger)

What is Incentive Top up?

What happens after qualification?
- After meeting incentive criteria, bikers receive extra income added to their biker wallet.
How is the top-up processed?
- The additional income is credited to the biker's wallet, taking 2 to 3 days for processing.
Any action required from the biker?
- No further action is usually needed after qualification; the platform handles the process.
How will bikers know when it's done?
- A notification—SMS, or the biker confirms the top-up in their wallet transaction history.
Delayed top-up?
- If the top-up isn't received after the expected time, contact support for assistance.

For more details, refer to the platform's resources or reach out to the support team.

What is the Daily Incentive program?

What is the Daily Incentive program?
- The Daily Incentive program is designed to provide bikers with additional daily income. This program operates during specific time periods, including the AM peak, mid-peak, PM peak, and midnight peak.
Who can participate in the Daily Incentive program?
- Any biker can participate in the Daily Incentive program by filling out the opt-in form for the target incentives. To be eligible, bikers must opt-in through this form.
How are the incentive metrics communicated to bikers?
- Bikers will receive the incentive metrics through SMS. The SMS will provide the necessary details about the criteria and targets for earning incentives during each time period.
Are all bikers eligible for the incentives automatically?
- No, only bikers who fill out the opt-in form are eligible for the Daily Incentive program. Opting in is a necessary step to participate and potentially earn additional income.
How is the opt-in SMS determined for bikers in different tiers?
- The opt-in SMS for bikers is determined based on the tier they belong to. This tier is calculated from the biker's previous completed rides. The tier system likely ranks bikers based on their historical performance.
Is there a separate incentive for inactive bikers?
- Yes, there is a separate incentive for inactive bikers. This might encourage those who have been less active to participate and start completing more rides.
What should I do if I didn't receive an opt-in incentive SMS?
- If you did not receive an opt-in incentive SMS, you can seek assistance from our support team in Angkas Barkada MNL. They will be able to provide guidance and resolve any issues you might be facing with the program.

For further inquiries or clarifications, feel free to reach out to our support team or refer to the provided resources for more information about the Daily Incentive program.

What is the Weekly Incentive program?

What is the Weekly Incentive program?
- The Weekly Incentive program provides bikers with the opportunity to earn additional income on a weekly basis. By meeting certain criteria and targets, bikers can qualify for these extra earnings.
How do bikers know they are part of the Weekly Incentive program?
- Bikers who are eligible for the Weekly Incentive program will receive an SMS notification informing them of their participation. This notification will indicate that they are included in the weekly incentive opportunity.
How can bikers become eligible for the Weekly Incentive program?
- To be eligible for the Weekly Incentive program, bikers must fill out the opt-in form. Only those who complete this form will have the chance to qualify for the weekly additional income.
How is the opt-in SMS related to the biker's tier?
- The opt-in SMS bikers receive is linked to the tier they belong to. Tiers are determined based on the biker's past completed rides. This tiering system likely categorizes bikers based on their historical performance.
How is the tier number generated from the biker's previous rides?
- The tier number assigned to a biker is derived from their previous completed rides. The system evaluates factors like ride frequency, completion rate, and possibly other performance metrics to determine the biker's tier.
What if I don't receive an opt-in SMS for the Weekly Incentive program?
- If you do not receive an opt-in SMS for the Weekly Incentive program, you can seek assistance from our support team in Angkas Barkada MNL. They will be able to help you with any issues or inquiries related to the program.

For any further questions or clarifications about the Weekly Incentive program, don't hesitate to reach out to our support team or refer to the provided resources for more information.

How to Top-up or add credit to the wallet

GCASH
- Within your Gcash account, you have the option to select the Bills icon. In the search bar, you can then input "angkas voucher" to locate it.Another approach is to click on the bill icon. From there, navigate to the payment solutions section where you will find the angkas voucher listed below.
MAYA
- In your Maya account, click on the "load" button. Next, go to the "transport" tab, where you will find the option to choose Angkas for bikers.

Mayroon po bang insurance si Angkas?

Ano po ang maaring gawin kapag naaksidente?

- Call our hotlines:
  ‍
  09989964527
  09175164527
  
  or try our new Click2Talk channel: bit.ly/AKSClick2Talk

Saan pwede maclaim ang helmet for rebranding at new biker kit?

- At Cainta office and mvic otis

Anong Araw at oras pwede mag Pa registro sa MVIC OTis?

- Tuwing Monday 8:00 Am to 4:00 Pm at sabado 8:00 Am To 12:00 Noon Note walang registro kapag tuwing sabado Emission lamang at babalik si biker ng Monday.

pwede kayang mag palit ng sim lalo na sa old sim tulad ng 4g na gamit?

- Yes pwede pumunta lang sa cainta office para ma palitan ang old sim lalo nat hindi nag kakaroon eto ng epekto kapag gumagamit kana nang smart phone tulad ng 5g. dapt 5g to 5g user.

Possible po kayang magkakaroon ng other lay term bukod sa over ride?

- Sa ngayon wala pang paraan para malaman kung anong incentives ang pumapasok dahil mas inuuna muna ang issue sa mga error apps pero noted po lahat nang suggestions.

Magkakaroon po ba ng Cellphone Loan Si Angkas?

- Sa ngayon motorcycle loan palang ang merun at lahat ng pabor halos binigay ng management sa mga angkas bikers.

Paano po makakapag Request ng Biker Assistance ang mga Solo Biker?

- Maari kayong makapigusap sa nkakasakop na drex solo para inyong bikers assistance.

ilang jersey o helmet ang pwede ng bilhin at saang office pwede bumili?

- Hanggang dalawang jersey at dalawang helmet lang ang pwede ma avail. Pumunta sa pinaka malapit na opisina sa MVIC office at sa CAINTA HQ office.

paano mag refresh ng angkas apps

- Madalas ang ginagawa clear data clear cache at merong self refresh na makikita sa angkas apps.

Hanggang ilan po ba ang set destination sa bagong version ng apps?

- Isa o hanggang dalawa depende pa pag lumabas na talaga ang new version ng apps.

Pano maka pag avail ng Motorcycle Loan?

- Naka depende ito ayon sa iyong performance bilang isang angkas biker.

Ano po ba ang Kahalagahan ng isang Grupo sa isang Biker?

- Mahalaga ang pagkakaron ng grupo, Updated ka sa mga nangyayari sa ating angkas apps Announcement at kung anu anu pang makakatulong sayo at mahalaga din ang may grupo dahil ito ay malaking tulong kapag ikaw ay may kailangan o madali kang malapit at makahingi ng tulong sa iyong mga officers at iyong presidente.

Kelan po ba talaga ilalabas ang bagong apps verion na 3.0?

- Nais maibigay sa lahat ng biker ang bagong version ng pulido at ng sa ganon ay dirediretso na ang pgbyahe ng bawat ka dax natin.

Paano ang gagawin kung Mag karoon ako ng Double Deduction?

- Kung aakali na mag karon ng double deduction sa iyong Angkas apps, mangyari lamang na mag fill up sa Link ( Instaservice ) o kung ikaw ay may grupo makipag coordinate sa iyong Drex Admin.

Paano sumali sa mga biker groups?

- Mamili ng grupo ng naayon sa iyong lugar or san ka komportable ang iyong kalooban.

Pano bumili nang bagong helmet o jersey?

- Magtungo lamang sa Angkas HQ at Mvic Otis upang nakapag avail ng ating biker Kits Magpunta sa DRE department upang kayo ay ma assist para sa bikers kit.

Paano ako magiging eligible sa incentives?

- Kung ikaw ay nakatanggap ng text or notification sa iyong apps mgfillup lamang sa link upang ikaw ay maqualify para sa incentive na binigay para sa araw,linggo, or buwan.

Ano ang gagawin pagnag-hang ang aking App

- Gamitin ang Insta service(SE) link upang kayo ay mai assist sa inyong nararansan error sa ating apps.

aano ang gagawin pagnaka-encounter nang Error - 1 sa app

- Magtungo lamang sa lugar na may kalakasan ang signal ng iyong telepono at iclear data ang iyong apps.

passenger do not have enough debit balance will they still be able to book?

- Yes, but the biker could not able to drop or completed booking because the debit card of the passenger is not enough. So in this case, you may pay your biker in cash.

In order to register my card, does it need to meet the minimum balance?

- You will need to have enough funds in your credit/debit card to pay for the fare of your ride.

What if my cashless payment method fails?

- You will need to pay the amount shown in the app either via cash or some other cashless method outside of our app - we recommend GCash. Please reach out to our hotline for other concerns.

What if the card was declined?

The following may be the reasons why your card got declined:

- Insufficient balance on a debit card / credit limit on a credit card
- Connection/network problems of user
- Paymaya API error

In any case, the card will not be charged. You may pay your biker via GCash or Paymaya, or via cash instead.

Why am I being charged when I add a card?

- Your card will be charged PHP10.00 temporarily in order to verify that the debit/credit card was authorized to use and will be refunded after verifying.

What are the available payment options for Angkas Passenger and Padala?

- For Passenger, you can choose either cash or card/cashless payment (via debit or credit card. You can also use GCash and Maya, just inform the biker ahead of time) For Padala and Pabili, we only allow cash payments.

Do you have e-receipt?

- You can now request e-receipt directly to your app, go to history and click the desired transaction. Click "Request e-receipt" and it will be forwarded to your email connected to your Angkas account.

Can you explain your pricing?

- Our pricing is subject to various changes such as traffic conditions, government regulations, differences between supply and demand. As such, the fare for the same route may fluctuate.

How do I apply for a Government Discount

- For a PWD or senior discount:
  ‍Kindly fill out this form
  ‍NOTE: For PWD, please send a picture of both sides of your PWD ID
- For a student discount:
  ‍Kindly fill out this form
- For a student discount:
  ‍Kindly fill out this form
  ‍NOTE: For PWD, please send a picture of both sides of your PWD ID

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